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Alation Digital Customer Experience Team
01Client & Challenge Background Client Alation Inc Challenge Move roles from US to CEE Year 2024 Alation, already working with us for a couple of…
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Alation Application Support Team
01Client & Challenge Background Client Alation Inc. Challenge Follow-the-sun team in Europe Year 2021 Alation is a pioneering enterprise data intelligence company, founded in 2012…
Why Customer Success Is the Growth Engine of Scaling SaaS Startups
In the early days of a SaaS startup, growth often feels like a sprint. Founders hustle to close deals, ship features, and prove product–market fit….
How to Build Your First Customer Success Team as a SaaS Startup
Your SaaS startups is scaling and that’s great! But now. But you start having more customers, then your founding team can attend to. What to…
Tide Bank – Analytics Platform Re-design and Implementation team
01Client & Challenge Background Client Tide Bank (United Kingdom) Challenge Analytics platform Year 2019 02The brief The ask In November 2019, Tide Bank’s analytics platform was…
What Is Forward Deployed Engineering — and Why SaaS Scale-Ups Need It
Forward Deployed Engineering (FDE) is emerging as a critical capability for SaaS startups moving from early traction to scale. As products mature and customers become…
Tide Bank Big Data Team (KYC Automation)
01The brief The ask Tide Bank, a digital business banking platform, was operating with an entirely manual KYC (Know Your Customer) process that created significant…
Paddy Power Betfair – FullStack Software Teams
01Client & Challenge Background Client Paddy Power Betfair Challenge Build and integrate into strategic roadmap Year 2019 Paddy Power Betfair, the second largest gaming operator…
Paddy Power Betfair Big Data Team
01Client & Challenge Background Client Paddy Power Betfair Challenge An augmented big data team Year 2018 Paddy Power Betfair, at the time the second largest…